Shipping policy
Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience for all customers.
Order Processing Time
All orders are processed within 1–3 business days after payment is successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays. During peak seasons, promotions, or holidays, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Destinations
We currently ship to most locations within the United States.
For international shipping inquiries, please contact our customer service team before placing your order.
Estimated Delivery Time
Estimated delivery times vary depending on the destination and product availability.
-
Processing Time: 1–3 Business Days
-
Transit Time: 5–15 Business Days
-
Total Estimated Delivery Time: 6–18 Business Days
Please note that delivery times are estimates and may be affected by weather conditions, carrier delays, customs inspections, or other unforeseen circumstances.
Shipping Costs
We offer Free Shipping on all eligible orders within the United States.
For certain remote locations or special delivery requirements, additional shipping charges may apply. If applicable, customers will be notified before shipment.
Order Tracking
Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.
Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
If you need to update your shipping address, please contact us as soon as possible before your order is shipped.
Delayed or Lost Shipments
While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur.
If your package appears delayed or lost, please contact us and we will assist in working with the carrier to resolve the issue.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and provide:
-
Your order number
-
Photos of the damaged packaging
-
Photos of the damaged product
We will review the case and provide an appropriate solution.
Contact Us
If you have any questions regarding shipping, please contact our customer support team:
Email: support@yourstore.com
We aim to respond to all inquiries within 24–48 business hours.